Privacy Policy
Last updated: 4 October 2026
Create A Agent ("we", "us") runs createaagent.app and app.createaagent.app, a tool that lets businesses build AI assistants for their websites. This policy explains what we collect and how we use it.
1. What we collect
Account details: your name, email address and password (stored only as a secure hash). Business content: the website pages, FAQs and text you add so your assistant can answer questions. Chat data: messages between your website visitors and your assistant, and any name, email or phone number a visitor chooses to share. Billing: handled by Stripe; we receive your plan and payment status but never see your full card details. Basic technical data: such as the page a chat started on, used to run and secure the service.
2. How we use it
To provide and improve the service, power your assistant, show you conversations and leads, process payments, prevent abuse and contact you about your account. We do not sell personal information and we do not use your content to train AI models.
3. Who we share it with
Service providers that help us run Create A Agent: Cloudflare (hosting, database and AI processing) and Stripe (payments). They may process data outside Australia. We may also disclose information if required by law.
4. Cookies and storage
We use one essential cookie to keep you logged in to your dashboard. The chat widget stores a random ID in the visitor's browser so a conversation can continue across pages. We do not use advertising cookies in the app.
5. Your customers' data
If you add our assistant to your website, you are responsible for telling your visitors how their chat information is handled, and we process it on your behalf.
6. Keeping and deleting data
We keep your data while your account is open. You can delete your account at any time from Account settings, which permanently deletes your assistants, conversations and leads.
7. Security
Passwords are hashed, connections are encrypted with HTTPS, and access to data is restricted.
8. Your rights
You can ask to access or correct your personal information, or make a complaint, by emailing support@createaagent.app. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes
We may update this policy and will change the date above when we do.
10. Contact
support@createaagent.app